Privacy Policy Information
Users kl911

Kl911 collects certain types of information during your registration and use of the platform. We only collect what is strictly necessary — nothing more, nothing less.

1.1 Information you provide directly

• Registration information: Your full name, date of birth, email address, phone number, and username are collected when you create an account on kl911.
• Identity verification (KYC): When requesting a withdrawal or when the system requires verification, you may be asked to provide a valid image of your National ID card, Citizen ID, or Passport.
• Payment information: Account holder name, bank account number, or e-wallet number (MoMo, ZaloPay, VNPAY) is stored to process deposit and withdrawal transactions.
• Communication content: Correspondence history via email, live chat, and other customer support channels is retained to facilitate complaint resolution and service quality improvement.

1.2 Automatically collected information

• Technical data: IP address, browser type, operating system, screen resolution, and device language are recorded each time you access the platform.
• Activity logs: Login history, session duration, pages viewed, and betting activity are recorded in system logs for security and analytics purposes.
• Cookies and session data: Cookie files are used to maintain login sessions, remember language preferences, and support interface personalization features.
• Mobile device data: If you access the platform via a mobile browser, we may collect additional information about your device type and operating system version to optimize display.

Information collected is used only for the stated purposes. Below are the specific reasons we need to process your data.

• Account operations: Creating and managing accounts, authenticating logins, processing password reset requests, and maintaining secure active sessions.
• Financial transaction processing: Processing and handling deposit, withdrawal, and refund requests; verifying bank account and e-wallet information before disbursement.
• Fraud prevention: Analyzing abnormal behavior, detecting coordinated betting, use of multiple accounts, or abuse of the promotions system.
• Legal compliance: Fulfilling identity verification obligations (KYC) and reporting requirements under anti-money laundering regulations (AML).
• Customer support: Retrieving transaction history and activity records when resolving complaints, disputes, or technical inquiries from users.
• Service improvement: Aggregated analysis of user behavior (in anonymized form) to optimize the interface, improve page load speed, and develop new features.
• Notifications and offers: Sends notifications about promotions, policy updates, and important security information via email or in-account notifications. You may unsubscribe from marketing notifications at any time.

Kl911 does not sell users' personal information. However, there are limited circumstances in which we need to share data with partners or as required by law.

• Payment partners: Account holder name and account number are transmitted to payment gateways (banks, VietQR, NAPAS, MoMo, ZaloPay, VNPAY) only when necessary to process your transaction.
• Game providers: Certain session data such as user ID and balance may be exchanged with game publishers integrated into the platform in order to launch games and record results.
• Analytics services: Anonymized access data may be shared with traffic analytics tools to improve performance. No personally identifiable information is transmitted.
• Competent authority: When lawfully requested by a government authority, court, or investigative body, kl911 is obligated to provide information in accordance with applicable law.
• No sharing for commercial purposes: Your personal information will never be sold, rented, or exchanged with any advertising partners or third parties for financial gain.

Protecting user information is kl911's top priority. We apply multiple layers of technical safeguards and operational procedures to minimize the risk of data breaches.

Kl911 does not retain your data indefinitely. Each category of information has a retention period appropriate to its purpose and legal requirements.

Kl911 uses cookies and similar tracking technologies to improve the user experience. Below are the types of cookies we use and the specific purpose of each.

• Essential cookies: Required for basic platform operation, such as maintaining login sessions, remembering bet slips, and security preferences. This type cannot be disabled without affecting core functionality.
• Performance cookies: Collecting anonymous data on how users interact with the website — which pages are viewed most, average session duration — helps us improve the interface and loading speed.
• Functional cookies: Remembers your preferred language, interface layout, and account settings so you do not have to reconfigure them on each visit.
• Marketing cookies: Used to track the effectiveness of referral campaigns and affiliate programs. You may opt out of this type of cookie without losing core platform functionality.

You have certain rights regarding the personal data that kl911 holds. We are committed to respecting and fulfilling these rights as promptly as possible.

• Right to access: You may request to view all personal information that kl911 currently holds about you, including transaction history, KYC records, and activity logs.
• Right to rectification: If your information is inaccurate or out of date, you have the right to request an update. Certain changes (such as the primary email address) may require additional verification.
• Right to erasure: You may request deletion of your personal data where appropriate. Please note that certain data must be retained to fulfil legal obligations and cannot be deleted upon request.
• Right to restriction of processing: You may request that the use of your data be suspended while a dispute regarding the accuracy or legality of the processing is being resolved.
• Right to object: You may opt out of receiving marketing communications via email or push notifications at any time by adjusting the notification settings in your account.
• Right to data portability: In certain cases, you may request a copy of your personal data in a machine-readable format for transfer to another service.

The kl911 platform is intended exclusively for users aged 18 and above. We do not actively collect personal information from children or underage individuals.

• Age verification: Users must provide their date of birth upon registration. kl911 reserves the right to request additional verification if there is reason to doubt the actual age associated with an account.
• Deletion of underage accounts: If an account is found to belong to a person under 18 years of age, kl911 will immediately close that account, delete all associated data, and refund any real-money balance if applicable.
• Parental responsibility: If you discover that your child has created an account on kl911, please contact our support team immediately for priority handling and full deletion of all associated information.

Kl911 may update this Privacy Policy from time to time to reflect changes in business operations, legal requirements, or new security standards.

• Notice of important changes: When changes significantly affect user rights, kl911 will send a notification to the registered email address or display a prominent in-account notice at least 7 days before the changes take effect.
• Effective immediately for minor changes: Edits to wording, formatting, or content clarifications that do not alter the substance of the policy take effect immediately upon publication.
• Version history: The update date is clearly stated at the top of the page. It is your responsibility to check periodically to stay informed of the latest version.
• Continued use implies acceptance: Continuing to use the platform after the policy has been updated means you have read and accepted the new version.

If you have questions about this Privacy Policy, wish to exercise your rights over your data, or suspect a security breach involving your account, please contact us immediately.

• Security email: [email protected] — priority handling of personal data requests within 7 business days.
• Live chat: In-account live chat channel, with 24/7 Vietnamese-language support — ideal for urgent account security issues.
• Report a security incident: If you discover a security vulnerability or suspect a data leak, please report it immediately via email with the subject line "Security Report" for priority handling.